Air France-KLM Expands AI and Cloud Initiatives for 2028 Transformation Strategy
Air France-KLM is enhancing its AI, cloud, and digital transformation initiatives to support its 2028 ambitions. The airline has over 80 generative AI projects aimed at improving operations, increasing premium revenue, and boosting direct digital sales. Key initiatives include predictive maintenance, AI-powered customer support, and a partnership with Google Cloud for operational optimization. The CRM360 platform and digital cargo operations are also pivotal in the airline's strategy, contributing to significant revenue growth.
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Air France-KLM is advancing its AI, cloud, and digital transformation strategy as part of its 2028 ambitions, focusing on over 80 generative AI projects. These initiatives include predictive maintenance, eco-piloting, and multilingual chatbots to enhance customer experiences.
The airline is migrating to a cloud-first infrastructure with Google Cloud, retiring over 200 legacy applications by 2025. Direct online revenue grew 9% in 2025, with ancillary revenue increasing 23% to €2.1 billion.
The CRM360 platform and digital cargo operations are integral to this transformation. Revenue reached €33 billion, with passenger numbers exceeding 103 million. The partnership with Amadeus IT Group aims to modernize airline retailing and distribution.
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