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Air France-KLM is advancing its AI, cloud, and digital transformation strategy as part of its 2028 ambitions, focusing on over 80 generative AI projects. These initiatives include predictive maintenance, eco-piloting, and multilingual chatbots to enhance customer experiences.

The airline is migrating to a cloud-first infrastructure with Google Cloud, retiring over 200 legacy applications by 2025. Direct online revenue grew 9% in 2025, with ancillary revenue increasing 23% to €2.1 billion.

The CRM360 platform and digital cargo operations are integral to this transformation. Revenue reached €33 billion, with passenger numbers exceeding 103 million. The partnership with Amadeus IT Group aims to modernize airline retailing and distribution.