ALE Expands Rainbow Hospitality with AI Integrations for Enhanced Guest Experience
Alcatel-Lucent Enterprise has expanded its Rainbow Hospitality ecosystem through a partnership with Mimin, enhancing AI capabilities for hotels. This integration aims to reduce labor costs and improve guest experiences by automating service in over 20 languages.
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Alcatel-Lucent Enterprise (ALE) announced the expansion of its Rainbow Hospitality ecosystem in partnership with Mimin, focusing on AI-driven automation. The Rainbow 'Sovereign' Hub connects AI interactions with Property Management Systems, improving operational efficiency by routing guest requests with minimal manual intervention.
Hotels reported up to a 75% reduction in in-person call volumes, enhancing staff productivity. The expansion follows positive traction in the Asia Pacific region, with plans to enter additional global markets in 2026. Rising labor costs and high missed call rates necessitate AI solutions to secure revenue and optimize operations.
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