Alexandria Utility Office to Implement New Billing Software by 2027
The Alexandria utility office will transition to new billing software from BS&A starting in 2027 to address billing discrepancies. This change follows an audit revealing significant financial deficits in multiple utility operations.
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Alexandria's utility office will adopt new billing software from BS&A, with implementation scheduled for 2027. The decision follows billing errors that led to scrutiny and an audit by the Indiana State Board of Accounts, which identified 11 accounts with negative balances.
The city's sewer utility operations fund is over $800,000 in arrears, while the water utility faces a deficit of $352,000. Rate increases approved by the City Council will raise average resident payments from over $115 to an estimated $127.73 by 2030. This transition aims to improve billing accuracy and financial stability for the utility services.
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