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APLAZO, a prominent Buy Now, Pay Later company in Mexico, implemented AI capabilities from Kustomer, resulting in a 40% increase in Customer Satisfaction Score (CSAT) within four months. The AI tools improve customer service by automating inquiries and providing agents with better context.

Automations now account for 60% of total inquiries. APLAZO maintains a high rating on Google Play and the App Store while serving millions of users. The BNPL market in Mexico is expected to reach USD 18.5 billion by 2030, reflecting significant growth opportunities.