Certum Secures $2M AI Contract Amidst Global Competition
Certum has won a $2 million contract to lead an AI transformation for Lyra, marking its largest project to date. The initiative aims to innovate IT support operations, integrating AI to enhance service delivery and productivity.
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Certum has been awarded a $2 million contract to spearhead the AI transformation program for Lyra, outpacing over 115 global competitors. This project will involve the development of an AI-enabled helpdesk platform and automation tools to improve efficiency in service delivery and project management.
The initiative will fundamentally redesign operational functions, focusing on integrating intelligent systems with human expertise to enhance professional services. The first phase is expected to be operational by September 2026, with a full solution to follow. This project may lead to new roles focused on expanding AI capabilities, showcasing the shift towards automation in managed services.
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