eClinicalWorks and Estrella ENT Achieve 70% Call Automation with healow Genie
Estrella Ear, Nose and Throat has automated 70% of patient calls using healow Genie, enhancing operational efficiency. This shift addresses rising call volumes and staffing shortages while improving patient engagement and satisfaction.
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Estrella Ear, Nose and Throat has automated 70% of incoming patient calls with healow Genie, an AI-driven contact center solution from eClinicalWorks. Prior to this implementation, 37% of calls were missed due to staffing constraints, but this figure has now decreased to 10%, facilitating quicker response times.
The integration of healow Genie with eClinicalWorks EHR has streamlined documentation and patient intake processes, significantly improving operational performance. This automation also allows for better support of the practice's diverse patient demographic, including a substantial Spanish-speaking population. The successful deployment of this technology could serve as a model for other practices facing similar challenges in call management and staffing.
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