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ElevenLabs highlighted Better.com's implementation of the AI loan agent Betsy™ to automate mortgage conversations, resulting in significant cost savings and improved borrower experiences. The use of AI voice automation has led to a 41% reduction in average cost to originate and a 100% increase in lead-to-lock conversion expected in 2025.

Better.com shifted to a modular pipeline combining speech-to-text and large language models for better performance. The system's architecture ensures compliance while managing nearly 100,000 borrower interactions monthly, enhancing operational efficiency and competitive rates.