Five9 Partners with Assembled to Enhance Workforce Management Integration
Five9 has elevated Assembled to Select ISV Partner status, enhancing its Intelligent CX Platform with integrated workforce management capabilities. This partnership aims to streamline operations by optimizing staffing and scheduling across human and AI agents, addressing the complexities of a multi-agent environment.
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Five9 has enhanced its workforce management strategy by designating Assembled as a Select ISV Partner and becoming an authorized reseller of its platform. This integration aims to facilitate real-time capacity planning and automation within the Five9 Intelligent CX Platform, addressing the complexities introduced by AI agents.
The partnership aligns with Five9's Fusion strategy, which seeks to unify orchestration across various systems without adding complexity to existing tools. Joint customers, such as DailyPay and MTM, have reported significant improvements in scheduling efficiency and SLA performance, indicating the operational value of this collaboration. As enterprises transition to a multi-agent environment, effective workforce management will be crucial for maintaining service levels and governance.
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