Hyper Partners with GovWorx to Automate Non-Emergency Calls for 9-1-1 Agencies
Hyper and GovWorx have partnered to provide 9-1-1 agencies with Voice AI automation and AI-enabled quality assurance tools. This collaboration aims to assist emergency communication centers (ECCs) in managing increasing call volumes and staffing shortages by offering a streamlined approach to deploying purpose-built solutions.
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Hyper and GovWorx have established a partnership to enhance operations for 9-1-1 agencies by automating non-emergency calls. GovWorx will implement Hyper's automation in the U.S., while Hyper will provide GovWorx solutions to Canadian agencies.
This partnership addresses the challenges of rising call volumes and staffing shortages, allowing ECCs to utilize focused tools for specific outcomes. The collaboration promises faster deployment of best-in-class solutions designed to reduce the administrative burden on telecommunicators and improve service levels.
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