ICE Launches Enhanced User Experience for MSP Mortgage Servicing System
Intercontinental Exchange, Inc. has launched a new user experience for its MSP mortgage servicing system, completing the first phase of its modernization initiative. This update enables enhanced workflow automations, reducing manual processes and improving efficiency. Key features include a reduction in manual touchpoints for escrow automation by 87% and a cut in cycle times from ten days to two. ICE plans to continue delivering productivity enhancements to further streamline servicing tasks.
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Intercontinental Exchange, Inc. (ICE) has launched a new user experience (UX) for its MSP mortgage servicing system, marking a significant milestone in its modernization efforts. This new UX facilitates enhanced workflow automations and productivity agents aimed at reducing manual processes.
The updated system introduces phase two enhancements, including improved escrow automation that decreases manual touchpoints by 87% and shortens cycle times from ten days to two. Additionally, automation for Freddie Mac loan-level investor reporting reduces manual steps by 68%.
ICE's long-term goal is to support continuous innovation and deliver enhanced automations across servicing tasks, improving efficiency and ROI for customers. The new UX is designed for easy adoption without reimplementation.
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