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Kathy Ireland has made a significant personal investment in Capacity, an AI support automation platform founded by David Karandish, enhancing their strategic collaboration. The partnership aims to tackle fragmented technology issues in contact centers through a unified orchestration layer.

Ireland's investment aligns with a broader trend, as a report indicates that 94% of Irish business leaders anticipate increased AI investments in 2026, with 90% planning to expand hiring. However, there is a disconnect between leadership and employee confidence regarding AI, with only 23% of employees feeling confident in using AI tools.

Furthermore, communication regarding AI's impact on roles remains insufficient, as only 17% of employees feel well-informed. The report emphasizes the need for organizations to engage employees to fully harness AI's potential.