Kathy Ireland Invests in AI Automation Company Capacity to Enhance Business Efficiency
Kathy Ireland, CEO of kathy ireland® Brands, announces a personal investment in Capacity, an AI support automation platform. This investment strengthens the collaboration following a year of successful technology implementation in Ireland's business. The partnership aims to address fragmented technology in contact centers and enhance enterprise operations with AI. Ireland joins a group of investors committed to advancing Capacity's mission. A report by Accenture highlights a strong expectation for increased AI investment among Irish leaders in 2026.
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Kathy Ireland has made a significant personal investment in Capacity, an AI support automation platform founded by David Karandish, enhancing their strategic collaboration. The partnership aims to tackle fragmented technology issues in contact centers through a unified orchestration layer.
Ireland's investment aligns with a broader trend, as a report indicates that 94% of Irish business leaders anticipate increased AI investments in 2026, with 90% planning to expand hiring. However, there is a disconnect between leadership and employee confidence regarding AI, with only 23% of employees feeling confident in using AI tools.
Furthermore, communication regarding AI's impact on roles remains insufficient, as only 17% of employees feel well-informed. The report emphasizes the need for organizations to engage employees to fully harness AI's potential.
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