Article

Deep Tayal has been promoted to Senior Vice President of Customer Service at KNAPP North America, reflecting the company's focus on proactive, data-driven support for customer success. KNAPP is expanding in retail, food, healthcare, and manufacturing, with Tayal translating global service strategies into regional practices.

Key initiatives under his leadership include predictive maintenance, data-driven service metrics, and the integration of digital platforms like KiSoft CMMS. A significant development is the establishment of the Multi-Site Control Center in Kennesaw, Georgia, shifting to a centralized service model.