Kyndryl Launches Agentic Service Management to Enhance AI Workflows
Kyndryl has launched Agentic Service Management to facilitate the shift to AI-powered workflows for enterprises. With 31% of clients citing regulatory challenges as a barrier to scaling technology, this solution addresses critical gaps in governance and operational control.
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Kyndryl's Agentic Service Management aims to transition enterprises to autonomous AI workflows, addressing a gap in operational efficiency. The service includes a phased implementation plan and gap analysis, as many organizations struggle to extract value from AI investments due to outdated governance models.
Kyndryl reports 200 million automated executions monthly, supported by over 8,000 automation playbooks. The introduction of Agentic AI Digital Trust provides necessary compliance and oversight in multi-cloud environments, especially under stringent data regulations.
Additionally, the February 2026 launch of 'policy as code' aids in creating machine-readable policies for AI agent operations. This development is vital for companies aiming to scale technology while managing compliance and risk effectively.
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