Article

LymeFiber has adopted gaiia's AI-driven OSS/BSS platform to support its symmetrical fiber network in Lyme, New Hampshire. This implementation addresses the operational complexities faced by fiber operators by enabling automation, real-time actions, and enhanced team coordination.

The deployment features integrations with Calix SMx and Calix Service Cloud for automated provisioning and Vetro for address validation. The migration process included transferring customer accounts, billing data, inventory, tickets, and workforce records. This move aims to improve operational efficiency and customer experience.