NiCE and Konecta Form Global Platinum Partnership for AI-Enhanced Customer Experience
NiCE has partnered with Konecta to enhance AI-driven customer experiences globally. This collaboration integrates advanced AI solutions into Konecta's platform, aiming to streamline operations and improve service quality.
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NiCE and Konecta have established a strategic partnership focused on deploying AI-powered solutions globally. The agreement includes the integration of NiCE's CXone platform and Cognigy's generative AI technology into Konecta's open platform, facilitating the creation of industry-specific digital agents.
This partnership aims to accelerate time-to-value through standardized AI solutions, enhance operational efficiency via automation, and improve customer satisfaction with intelligent interactions. As a result, Konecta is now a certified Global Platinum Partner, gaining access to advanced technical support and early-stage AI capabilities. This partnership reflects a significant shift towards operationalizing AI at scale, potentially reducing costs and increasing service consistency.
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