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RFL launched the 'RFL Care' app to improve business operations for partners, ensuring transparency and technology integration. The app offers direct cash incentives to plumbers and technicians who install RFL water pumps, facilitating fair financial support.

Plumbers can register via their mobile numbers and NIDs, scan warranty cards, and receive payments through bKash. Monthly raffles provide opportunities to win prizes such as motorcycles and TVs, while top installers are eligible for a family trip to Cox's Bazar. The launch event was attended by key RFL executives.