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TP is undergoing a leadership change, with its founder-CEO and deputy CEO set to exit in March 2026. A former McKinsey senior partner will take over as group CEO, focusing on AI-driven transformation in customer service.

The finance team's structure is also changing, with the deputy CFO becoming interim CFO. TP is launching a portfolio review, which may result in divestitures or M&A activity, as automation impacts pricing models in outsourcing.