TTEC and Volkswagen Group UK Sign Seven-Year Contract Extension
TTEC has renewed its strategic collaboration with Volkswagen Group UK for seven years, enhancing customer experience (CX) and AI-driven digital transformation. This partnership reflects a commitment to operational excellence and innovation across the UK automotive market.
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TTEC has signed a seven-year contract extension with Volkswagen Group UK, continuing to provide customer care, case management, and AI-enabled omnichannel contact center solutions. The partnership covers multiple brands including Audi, Škoda, SEAT, CUPRA, Volkswagen Passenger Cars, and Volkswagen Commercial Vehicles, aiming for a seamless customer lifecycle experience.
Since 2020, both companies have focused on modernizing customer operations through cloud-based platforms and advanced automation. This renewed agreement underscores the ongoing commitment to improving service performance and customer engagement in the automotive sector, potentially setting new standards for customer-centric service delivery.
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