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Untapped AI has developed a localized AI voice automation solution for South Africa, overcoming challenges related to accent authenticity and latency. Unlike global systems trained on US and European datasets, Untapped AI built its voice agents from the ground up, ensuring proper pronunciation and fluency in all 11 official languages.

The company also established a carrier-grade voice infrastructure in partnership with former telecommunications executives, hosting it in South African data centres with Nvidia for low-latency performance. This solution targets both SME and enterprise markets, aiming to modernize customer experiences and maintain competitiveness in the AI automation landscape.