Untapped AI Develops Localized Voice Automation for South Africa's Market
Untapped AI, based in Cape Town, has addressed two main barriers to AI voice platforms in South Africa: accent authenticity and latency. The company rebuilt its voice solution specifically for local conditions, using South African datasets to enhance pronunciation and fluency in all 11 official languages. By partnering with former telecommunications executives, Untapped AI established a carrier-grade voice infrastructure hosted in local data centres with Nvidia, ensuring quick response times. This development aims to modernize customer experiences for SMEs and large corporations in South Africa.
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Untapped AI has developed a localized AI voice automation solution for South Africa, overcoming challenges related to accent authenticity and latency. Unlike global systems trained on US and European datasets, Untapped AI built its voice agents from the ground up, ensuring proper pronunciation and fluency in all 11 official languages.
The company also established a carrier-grade voice infrastructure in partnership with former telecommunications executives, hosting it in South African data centres with Nvidia for low-latency performance. This solution targets both SME and enterprise markets, aiming to modernize customer experiences and maintain competitiveness in the AI automation landscape.
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