Virtual IT Department Doubles Endpoints and Reduces Escalations Through Automation with NinjaOne
Virtual IT Department has doubled its managed endpoints and decreased service desk escalations by 8% in the past year, driven by automation and a partnership with NinjaOne. This strategy allows for scalability and operational efficiency, critical for managed service providers facing skills shortages and high customer expectations.
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Virtual IT Department has increased its managed endpoint estate by 100% and reduced service desk escalations by 8% within a year, utilizing automation to enhance operational efficiency. Partnering with NinjaOne enabled the company to standardize workflows and manage growth without complicating operations.
By redesigning their automation strategy, the company addressed issues before they escalated into tickets, replacing numerous customer-specific deployment scripts with a single reusable workflow. The focus on automating repetitive tasks has freed technical specialists to concentrate on more complex issues, improving employee engagement and retention. Other MSPs can learn from Virtual IT Department's approach, particularly the '10-10-10 principle' to identify tasks suitable for automation, emphasizing that small efficiencies can accumulate significantly over time.
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