Article

Bancolombia experienced service disruptions due to a scheduled upgrade involving the migration of its data center from Medellín to Bogotá. This caused issues that were reflected in both cities. While services operated normally on Tuesday and Wednesday, a recommended repair on Wednesday night extended beyond the expected timeframe.

Customers were able to perform basic transactions, but the bank faced interoperability complaints related to the Bre-B system. Mora stated that compensations would be evaluated for affected clients but would require time to implement. Updates on service status will be provided bi-hourly.