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Magnolia Water Utility Operating Company seeks to extend its formula-based rate plan vital for financing repairs to troubled water and wastewater systems in Louisiana. Customers argue that Magnolia has not justified this extension and lacks transparency, with some paying up to 132% more than average.

They demand more documentation and alternatives for capital improvements. Magnolia's president stated the company serves 28,000-29,000 water customers and 61,000 wastewater customers, with a total capital investment of $422 million. The Louisiana Public Service Commission will rule on the extension request in the coming weeks.