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Pacifica, located in Houghton-le-Spring, Sunderland, has achieved Platinum status from EcoVadis, placing it in the top 1% of assessed companies globally. The company repairs over 360,000 household appliances each year, which produces just over 1% of the carbon emissions of manufacturing new appliances, emphasizing the environmental benefits of prolonging appliance life.

Pacifica aims for net zero operational emissions by 2035 and is using renewable electricity and increasing its electric vehicle fleet. The EcoVadis assessment noted its investments in staff training, safety standards, and supply-chain management.