Tallinna Vesi Enhances Customer Experience with Upgrades and New Branding
Tallinna Vesi aims to improve customer experience by installing smart meters for all clients by year-end 2023. The company also introduces ice pigging technology for pipe maintenance and launches a new visual identity to reflect its modernization efforts.
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Tallinna Vesi plans to provide smart meters to all customers by the end of 2023, with over 85% already equipped with the technology. The company has also introduced ice pigging technology for enhanced pipe maintenance, ensuring high water quality.
Alongside these innovations, Tallinna Vesi is updating its visual identity, which has been in use since 2002, to better represent its growth and modern technologies in water and wastewater treatment. The rebranding will be gradually implemented, starting with electronic platforms. This transition may positively impact brand perception among consumers, but could also require significant investment in new materials over time.
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