Tiền Giang Water Supply and Viettel Ho Chi Minh City Sign MoU for Digital Transformation 2026-2030
Tiền Giang Water Supply Company (TIWACO) and Viettel Ho Chi Minh City signed a memorandum of understanding to advance digital transformation from 2026 to 2030. This partnership aims to modernize management, network operations, and customer service, creating a transparent and sustainable digital water supply model. Viettel will lead the survey and development of a comprehensive digital conversion plan focusing on IT infrastructure, operational systems, and data management.
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Tiền Giang Water Supply Company (TIWACO) and Viettel Ho Chi Minh City have signed a memorandum of understanding to initiate a strategic partnership for digital transformation from 2026 to 2030. Viettel will oversee the assessment of current IT infrastructure and operational systems, evaluating readiness for digital conversion.
The plan focuses on strategic pillars, including establishing an operation center, a centralized data center, implementing a multi-channel customer contact center, and enhancing internal management through digitization. The MoU is effective for five years, during which TIWACO will provide data and facilitate implementation according to the agreed roadmap.
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