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Yorkshire Water has announced a 5.6% increase in water bills, approximately £2.80 per month, to fund £1.1 billion in infrastructure projects by April 2027. These projects include leak repairs, mains replacements, and upgrades to smart meters, with significant work planned at Naburn wastewater treatment works starting in spring 2026.

Customer frustration is high, as many feel that service quality is declining despite rising costs. Complaints include a previous 33% increase in bills last year and ongoing issues with leak repairs. Yorkshire Water's CEO, Nichola Shaw, received £1.3 million from parent company Kelda Holdings, leading to calls for transparency regarding executive compensation. Customers express discontent over regulatory oversight and question the justification for continued bill increases amid perceived service failures.