Avaya Partners with avatarin to Enhance Customer Experience with AI and Robotics
Avaya Infinity has been selected by avatarin Inc. to modernize its communication systems, integrating AI-powered robots with traditional support channels. This collaboration aims to create a unified customer experience that combines physical and agentic AI across various environments.
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Avaya has been chosen by avatarin Inc., a Tokyo-based AI and robotics startup, to implement Avaya Infinity for its communication modernization. The platform will facilitate the coordination of AI-driven social robots with chat and phone support, enhancing service delivery at locations like airline counters and retail environments.
New Avaya Infinity capabilities include Delta Sharing for real-time customer interaction insights, enabling avatarin to operate a hybrid model of AI and human agents. This approach allows for personalized service without traditional data silos. Deloitte's report indicates a significant rise in agentic AI deployment, projecting that 74% of organizations will adopt such technologies in two years, emphasizing the trend towards integrating AI and human expertise effectively.
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