Salesforce, Datadog, and Epic Implement API Restrictions Amid Industry Shift
Salesforce has imposed restrictions on Slack's API starting May 2025, limiting third-party app interactions, while Datadog has shut down accounts for competitor Deductive AI. Additionally, Epic faces a lawsuit in Texas for allegedly misusing patient records, highlighting a broader trend of established companies tightening control amid rapid AI advancements. These actions suggest a growing concern over competition as firms bolster defenses around their assets in an evolving software landscape.
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Salesforce has restricted Slack's API as of May 2025, limiting third-party apps to one API call per minute and fifteen messages per request. Datadog has deactivated accounts for rival Deductive AI, while Epic is facing a lawsuit in Texas for allegedly using patient records as a 'gatekeeping tool.'
This trend reflects a shift in the software industry where established companies are tightening control amid rapid AI-driven development. Notable platform businesses have thrived in the past, such as Vlocity with a $1.33 billion acquisition and Veeva with a $36 billion market cap, but the stability of building on existing systems is diminishing. The actions of Salesforce and Epic indicate the perceived threat from competitors, as they enhance defenses around valuable assets in a competitive landscape where both startups and incumbents can leverage AI for comprehensive solutions.
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