San José Mineta International Airport Introduces AI Robot 'José' to Improve Passenger Experience

San José Mineta International Airport has introduced 'José,' a humanoid robot developed by IntBot, to assist passengers and improve travel efficiency. Stationed in Terminal B, José will operate for four months, addressing staffing shortages and delays at airports nationwide. The pilot program aims to evaluate the effectiveness of AI technologies in enhancing customer service during peak travel times.

Published Mar 25, 2026

San José Mineta International Airport has hired 'José,' a humanoid robot from Silicon Valley startup IntBot, to assist passengers and alleviate travel disruptions. José will be stationed in Terminal B for a four-month pilot, autonomously navigating the terminal to greet travelers, answer questions, and provide real-time updates.

AI-curated by Theia

This initiative reflects the airport's commitment to testing emerging technologies to enhance customer service amid widespread staffing shortages and delays affecting US airports. The pilot will assess José's performance in real-world environments using multimodal AI capabilities.