Vorwerk Launches Voluntary Exchange Program for Neato Customers in Europe
Vorwerk expands its voluntary exchange program for Neato robot vacuum customers in Europe following the discontinuation of Neato cloud services. Customers who purchased Neato devices in the last three years and actively used cloud features will receive a free Kobold VR7 vacuum in exchange.
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Vorwerk has announced an expansion of its voluntary exchange program for Neato robot vacuums in response to customer concerns after the discontinuation of Neato cloud services. Customers in Europe who bought Neato devices since May 2023 and utilized cloud functions will receive a free Kobold VR7 vacuum in return for their Neato unit.
This initiative is a proactive measure reflecting Vorwerk's commitment to customer satisfaction. Neato Robotics Europe GmbH has acknowledged Vorwerk's efforts to support Neato customers through this program, which aims to uphold high customer experience standards.
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