Qantas Plans to Outsource Up to 1,000 Jobs to India Amid AI Strategy
Qantas is exploring the outsourcing of up to 1,000 corporate roles to India as part of Project iQ, a digital transformation initiative in collaboration with Accenture. This move raises concerns about job security among unions while highlighting a broader trend of Australian companies enhancing efficiency through offshore operations.
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Qantas is considering outsourcing up to 1,000 back-office roles to India under Project iQ, aimed at modernizing operations with artificial intelligence and automation. Discussions with Accenture are in preliminary stages, focusing on functions like marketing, finance, and human resources.
The final decision is anticipated later this year. The airline asserts that AI adoption is not solely about reducing headcount, emphasizing recent operational job growth in Australia. This trend reflects a wider industry shift as Australian firms, including Woolworths and Telstra, evaluate offshore operations to enhance competitiveness. Unions express concern over potential job losses and service quality deterioration, urging Qantas to maintain local employment commitments.
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